Privacy Policy

1. Introduction

Welcome to Tezflow, a WhatsApp Marketing & CRM platform built and operated by Interstellar Bliss Private Limited ("we", "us", or "our"). We respect your privacy and are committed to protecting the personal data of our users and their customers.

2. Data We Collect

In order to provide our workflow automation and live CRM console, we collect:

• User Account Details: Name, business email, phone number, and password credentials.
• Meta Integration Assets: WABA Account IDs, Phone Number IDs, and Meta System User Access Tokens provided during setup.
• Customer Metadata: Phone numbers, names, chat logs, and conversation history routed via our webhook system.

3. How Data is Utilized

We process data strictly for operational purposes:

• To route and synchronize WhatsApp template campaigns and live agent responses.
• To execute no-code visual workflow flows and chatbot automations.
• To calculate billing metrics and enforce limits based on your subscription tier.

4. Data Isolation & Security

We employ strict multi-tenancy rules. Your patient/customer data is stored in a isolated database container. We utilize SSL encryption for all network traffic and enforce token-based security configurations for WebSockets.

5. Compliance with Meta Policy

As an official solution provider app, our processes comply with Meta's Developer Privacy policies and WhatsApp Business Terms. We do not store or distribute customer phone lists for spam, and we strictly enforce opt-in requirements.

6. Contact Details

For any data protection inquiries, please contact our registered office:

Interstellar Bliss Private Limited
Shop No. 116, Block 2, Emerald Plaza, Hiranandani Meadows,
Thane West, Maharashtra, 400610, India
Email: info@interstellarbliss.com